Terms and Conditions of Carriage

These Terms and Conditions govern all transportation, brokerage, permitting, escort coordination, and related services provided by Freight Stack ("Carrier") to the customer named on the quote, rate confirmation, or bill of lading ("Customer"). Tendering a shipment to Carrier constitutes acceptance of these terms in full.

These terms supersede any conflicting purchase order, vendor portal terms, or customer form, unless a signed master transportation agreement between the parties expressly states otherwise.

Quotations are valid for fourteen (14) calendar days from the date issued unless a different validity period is stated on the quote.

Quotations are based on the dimensions, weight, commodity description, origin, destination, route, and pickup window supplied by Customer. Any variance in those particulars — including added height from cribbing, blocking, or attachments — may change the price, equipment, permit, and escort requirements.

Rates assume a legal, permittable route as surveyed at the time of quoting. Route changes required by permitting authorities, bridge restrictions, utility conflicts, weather closures, or construction are billed at the rates shown on the quote or, if not shown, at Carrier's prevailing rates.

Carrier will obtain oversize and overweight permits for the states and jurisdictions on the approved route. Permit fees, bridge analyses, engineering reviews, route surveys, pilot cars, police escorts, utility lifts, and traffic-control services are quoted as estimates and billed at actual cost plus any coordination fee shown on the quote.

Permit issuance timelines are controlled by the issuing authorities. Superload approvals may require two to four weeks and may require independent engineering review. Carrier is not liable for delays caused by permit processing, curfews, holiday travel restrictions, or authority-imposed route conditions.

Most jurisdictions suspend oversize movement on weekends, holidays, and during posted curfew hours. Transit estimates account for daylight-only travel where required by permit.

Customer warrants that all load particulars provided are accurate and complete, including center of gravity, lifting and tie-down points, hazardous characteristics, and any special handling requirements.

Customer is responsible for loading site access, ground conditions capable of supporting the equipment, and providing cranes, riggers, and personnel at origin and destination unless those services are itemized on the quote.

Customer must have an authorized representative present at loading and unloading to inspect and sign the bill of lading. Absent a noted exception on the bill of lading, the freight is deemed received in good order.

Free time is three (3) hours at each of loading and unloading. Detention thereafter accrues at Carrier's posted hourly rate per unit, including escort and support equipment on standby.

Layover is charged per day when a crew is held overnight due to site delay, permit suspension, curfew, or Customer request. Truck-order-not-used and cancellation charges apply where equipment has been dispatched or permits purchased.

Cancellations made more than 48 hours before scheduled dispatch are billed for permits, surveys, escorts, and third-party services already procured. Cancellations within 48 hours are additionally billed 25% of the linehaul, and cancellations after dispatch are billed in full plus return mileage.

Change requests to route, dates, or dimensions after permits are issued require new permits at Customer's expense.

Fuel surcharge, escort day rates, permit fees, and support-equipment charges are stated on the quote and applied as incurred. Tolls, ferry fees, and site-imposed charges are passed through at cost.

All rates are exclusive of applicable federal, state, and local taxes, which are Customer's responsibility unless Customer supplies a valid exemption certificate.

Invoices are due net thirty (30) days from the invoice date unless credit terms state otherwise. New accounts and single-move customers may be required to prepay or provide a deposit.

Past-due balances accrue interest at 1.5% per month, or the maximum rate permitted by law. Customer is responsible for collection costs and reasonable attorneys' fees on delinquent accounts.

Payment may not be withheld or offset on account of a claim, shortage, or damage dispute.

Carrier maintains commercial automobile liability, general liability, and motor truck cargo coverage. Certificates of insurance are furnished on request.

Unless a higher declared value is agreed in writing before dispatch and an additional valuation charge is paid, Carrier's liability for loss or damage is limited to the lesser of the repair cost, the depreciated value of the article, or the cargo limit stated on the certificate of insurance.

Carrier is not liable for special, incidental, consequential, punitive, or economic loss, including loss of use, downtime, lost profits, liquidated damages, or delay damages, regardless of the theory of liability.

Carrier is not liable for loss or damage caused by an act of God, public authority, permit suspension, road or bridge closure, riot, strike, act of terrorism, inherent vice, defective packaging or bracing, or the act or omission of Customer or its agents.

Visible loss or damage must be noted on the bill of lading at delivery. Written notice of claim must be filed with Carrier within nine (9) months of delivery, and any lawsuit must be commenced within two (2) years and one day from the date Carrier declines the claim in whole or in part.

Customer must preserve the freight and packaging and allow inspection before repair or disposal.

Where a physical route survey is performed, the survey report, findings, photographs, and any utility or bridge clearance letters form part of the movement plan. Customer receives access to the survey and permit documentation through the Freight Stack customer portal.

Loading, in-transit, and unloading photographs are captured for compliance and claims purposes and are retained per Carrier's document retention policy.

Each party indemnifies the other against third-party claims for bodily injury or property damage to the extent caused by its own negligence or willful misconduct. Customer indemnifies Carrier against claims arising from inaccurate load particulars, unsafe site conditions, or Customer-supplied loading, blocking, or bracing.

Carrier may use qualified subcontract carriers, escort providers, and support vendors. All such providers are vetted for operating authority, safety rating, and insurance. Nothing in these terms creates a partnership, joint venture, or employment relationship between the parties.

Each party will keep the other's non-public commercial information confidential and use it only to perform the services. Shipment data, documents, and portal access are provided for Customer's internal use.

These terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Interstate transportation is additionally subject to applicable federal law. The parties consent to exclusive venue in the state or federal courts located in Maricopa County, Arizona.

These terms, together with the quote and bill of lading, form the entire agreement for the movement. No modification is binding unless in writing and signed by an authorized representative of Carrier. If any provision is held unenforceable, the remainder stays in effect.